Help & FAQs

Welcome to Tea House Hanoi’s Help and FAQ page! Here, we provide answers to some common questions and concerns regarding our probiotic fermented tea and ordering.

Q: What is Tea House Hanoi? A: Tea House Hanoi is a company specializing in making and selling probiotic fermented tea made from the best local seasonal ingredients. Our products can be stored at room temperature for at least two years.

Q: Where can I buy Tea House Hanoi’s probiotic fermented tea? A: You can purchase our teas online through our website or Facebook page, or buy them at Sạp Chàng Sen (

Q: What is the difference between purchasing from Sạp Chàng Sen or Tea House Hanoi? A: Sạp Chàng Sen processes orders quicker. However, if you purchase from Tea House Hanoi, we can provide better understanding of our product, free shipping policy, and occasionally have tester products available.

Q: How long does it take to process an order? A: We aim to process orders within 7 days of receiving them and will notify you of any delays or issues that may arise. If you place an order at Sạp Chàng Sen, your order will be processed within 1-2 days.

Q: What is probiotic fermented tea? A: Our probiotic fermented tea is a health-balancing beverage that supports digestive health. It contains live microbiota and is fermented to preserve the tea’s vitamins, minerals, and enzymes while also containing beneficial bacteria that support a healthy gut.

Q: What are the benefits of probiotic fermented tea? A: Our probiotic fermented tea comes in several product types that can help quench thirst, warm the body, balance the body, nurture the body, and relieve coughing. It often helps replenish essential minerals and enzymes in the body while aiding the digestive system.

Q: How should I use probiotic fermented tea? A: The easiest way to use it is to dilute it with 6 parts of water, taste, and dilute further according to personal preference. At THH, we often dilute it with 12 parts of water.

Q: How can I store Tea House Hanoi’s probiotic fermented tea? A: Our probiotic fermented tea can be stored at room temperature for at least two years. Simply keep it away from direct sunlight and heat.

Q: Is your tea suitable for people with dietary restrictions? A: Our tea is made from natural or mimic nature locally sourced seasonal ingredients, making it suitable for a variety of dietary needs. However, we recommend consulting with a healthcare professional if you have specific concerns.

Q: Is your tea safe for people with diabetes? A: People with type 2 diabetes can try fermented tea by diluting it further and observing their body’s reaction. Some research suggests that Kombucha, a similar fermented tea, may have benefits for type II diabetes patients, but further verification is needed.

Q: What is your refund policy? A: If you are not satisfied with your purchase, please contact us within 7 days, and we will refund your order.

If you have any other questions or concerns, please don’t hesitate to reach out to us at [insert contact information]. Thank you for choosing Tea House Hanoi!